Terms & Conditions

These terms and conditions apply to the use of this website, www.handcarvedwood.co.uk. Please read carefully.
Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. These terms and conditions govern your access to and use of this website. If you do not accept, or wish to be bound by these terms, please do not use this website. Before you place an order, if you have any questions relating to these terms and conditions please contact us
This website is operated by Hand Carved Wood, office address; 27 Dunkeld Street, Aberfeldy, Perthshire, PH15 2AA
These terms and conditions are binding and may be updated. You should check this website regularly to review the most current terms and conditions.

You are deemed to have placed an order having completed the Paypal online checkout process. As part of the checkout process you will be given the opportunity to check your order and to correct any errors. An order acknowledgement will then be sent to you, detailing the products you have ordered. Acceptance of an order occurs once the order has been dispatched and a dispatch confirmation has been sent by email. The purchase contract is made once the order has been dispatched. The contract is not finalised if you receive notification that the order has not been accepted or if the order has been cancelled.
An order may be refused when: Goods are unavailable, authorisation cannot be obtained for your payment, there has been a pricing or product description error or any of the eligibility criteria as set out in our terms and conditions have not been met.

All prices on our website are inclusive of VAT (where applicable) at the current rates. Hand Carved Wood charge separately for packaging and postage, the appropriate rates are set out in the pricing structure shown on the website. Hand Carved Wood reserves the right to change prices without prior notice.

In addition to your statutory rights, a refund or exchange is offered on any items returned unused and in a saleable condition within 14 days of receipt.
Policy details are as follows;
If you wish to cancel your order, where the goods have yet to be dispatched, then you must contact us on handcarvedwoodbyalex@gmail.com immediately.
You can return goods you have ordered from us for any reason at any time within 14 days of receipt, for a full refund or exchange. The costs of returning goods shall be borne by you. Goods will only be accepted for refund or exchange within 14 days strictly provided they have not been used or worn and are in a saleable condition, retaining original packaging and condition. A full refund of the amount paid via the same payment method, or an exchange will be given at this stage.
Please contact us on handcarvedwoodbyalex@gmail.com if you have any questions.
You have a duty of care during the period of cancellation to ensure that the goods are returned to us in the condition in which they were delivered. We reserve the right to charge for any damages caused by failure to carry out your duty of care.
If your order has been charged for but is not delivered according to our standard delivery policy. We may ask you to wait up to 10 working days before we send out your order again.

We take all reasonable steps to ensure that the Hand Carved Wood website is available 24 hours a day, 365 days a year. However, as with most websites we may sometimes encounter downtime due to the server or other technical issues. Our website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. We will not be accountable if this website is unavailable at any time. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. Please contact us on handcarvedwoodbyalex@gmail.com if you wish to discuss this any further. Material on this website must not be republished online or offline without our permission. The copyright and other intellectual property rights in all material on this website are owned by us and must not be reproduced without our prior consent. No part of this website may be reproduced without our prior written permission.

Hand Carved Wood excludes all liability and responsibility for any kind of loss or damage that may result to you or a third party. Including, without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, arising from or connected in any way to business interruption, and whether in wrongdoing (including without limitation negligence), or otherwise in connection with this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
Nothing in these Terms shall exclude or limit liability for:
(i) Death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977).
(ii) Fraud.
(iii) Misrepresentation as to a fundamental matter.
(iv) Any liability that cannot be excluded or limited under the law of the United Kingdom.
These terms and conditions shall be governed by and construed in accordance with Scottish Law. Any dispute(s) arising in connection with these Terms and Conditions/Legal Notice are subject to the exclusive jurisdiction of the Scottish courts.

While we endeavor to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We reserve the right to make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material. The material at this website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

Hand Carved Wood is committed to preserving the privacy of all visitors to our website www.HandCarvedWood.co.uk. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. https://e53.d6c.myftpupload.com/privacy-policy